A: Thank you for Calling <Process> Technical Support, my name is <Agent Name>, how may i assist U?
C: <Issue>
A: Thank you for bringing the issue to our concern, but before I proceed, may I know your first and last name?
C: <name>
A: Ihave your contact number here as 999-999-9999, is that correct?
A: Do you have any Alternate Contact number so that in case this call gets disconnected, I can get back to you.
A: may I know your Email address?
A: Thank you so much for the information. What Exactly is the problem?
A: Okay, Since When has it happened? //or// When did it occur?
A: What was the last thing you did, before the issue occurred?
A: Did you try any Troubleshooting steps, before you called us?
A: All right, i have your issue here as: <issue> am I correct?
A: Okay. "With your permission, may i take remote access of your computer, so that I can take a better look at the issue (and help you solve the issue better and faster)?"
--------or-------
"I would like to take a remote access of your PC, where I would be able to access your computer in order to fix the issue. Before i do that, please close any personal files and folders on the desktop. Please be in front of the computer during the course of troubleshooting. At any point of time, in the course of troubleshooting, you can disconnect the session by clicking on the red 'X' on the iYogi chat Window "
After the script, ask the customer to open
>> CONNECT.IYOGI.NET << or >> WWW.IYOGI.NET/CONNECT <<
If the Customer has lots of search or 3rd party toolbar, ask the customer to go to
>> run >> iexplore connect.iyogi.com
or
>> run >> connect.iyogi.net
---------------------------
>>> branding on Call <<<
Customer: Is this Microsoft?
Is this Norton?
...
Agwnt: We are iYogi, an Independent technical support company for norton/microsoft/...
---------------
Complements from
>> Google bABa <<
C: <Issue>
A: Thank you for bringing the issue to our concern, but before I proceed, may I know your first and last name?
C: <name>
A: Ihave your contact number here as 999-999-9999, is that correct?
A: Do you have any Alternate Contact number so that in case this call gets disconnected, I can get back to you.
A: may I know your Email address?
A: Thank you so much for the information. What Exactly is the problem?
A: Okay, Since When has it happened? //or// When did it occur?
A: What was the last thing you did, before the issue occurred?
A: Did you try any Troubleshooting steps, before you called us?
A: All right, i have your issue here as: <issue> am I correct?
A: Okay. "With your permission, may i take remote access of your computer, so that I can take a better look at the issue (and help you solve the issue better and faster)?"
--------or-------
"I would like to take a remote access of your PC, where I would be able to access your computer in order to fix the issue. Before i do that, please close any personal files and folders on the desktop. Please be in front of the computer during the course of troubleshooting. At any point of time, in the course of troubleshooting, you can disconnect the session by clicking on the red 'X' on the iYogi chat Window "
After the script, ask the customer to open
>> CONNECT.IYOGI.NET << or >> WWW.IYOGI.NET/CONNECT <<
If the Customer has lots of search or 3rd party toolbar, ask the customer to go to
>> run >> iexplore connect.iyogi.com
or
>> run >> connect.iyogi.net
---------------------------
>>> branding on Call <<<
Customer: Is this Microsoft?
Is this Norton?
...
Agwnt: We are iYogi, an Independent technical support company for norton/microsoft/...
---------------
Complements from
>> Google bABa <<
Thank you so much to provide the great information
ReplyDeleteThank you so much ....
http://www.oneresolve.com