Wednesday, 27 April 2011

101 Google Tips

Looking for the ultimate tips for Google searching? You've just found the only guide to Google you need. Let's get started:
1. The best way to begin searching harder with Google is by clicking the Advanced Search link.
2. This lets you search for exact phrases, "all these words", or one of the specified keywords by entering search terms into the appropriate box.
3. You can also define how many results you want on the page, what language and what file type you're looking for, all with menus.
4. Advanced Search lets you type in a Top Level Domain (like .co.uk) in the "Search within site of domain" box to restrict results.
5. And you can click the "Date, usage rights, numeric range and more" link to access more advanced features.
6. Save time – most of these advanced features are also available in Google's front page search box, as command line parameters.
7. Google's main search invisibly combines search terms with the Boolean construct "AND". When you enter smoke fire – it looks for smoke AND fire.
8. To make Google search for smoke or fire, just type smoke OR fire
9. Instead of OR you can type the | symbol, like this: smoke | fire
10. Boolean connectors like AND and OR are case sensitive. They must be upper case.
11. Search for a specific term, then one keyword OR another by grouping them with parentheses, like this: water (smoke OR fire)
12. To look for phrases, put them in quotes: "there's no smoke without fire"
13. Synonym search looks for words that mean similar things. Use the tilde symbol before your keyword, like this: ~eggplant
14. Exclude specific key words with the minus operator. new pram -ebay excludes all results from eBay.
15. Common words, like I, and, then and if are ignored by Google. These are called "stop words".
16. The plus operator makes sure stop words are included. Like: fish +and chips
17. If a stop word is included in a phrase between quote marks as a phrase, the word is searched for.
18. You can also ask Google to fill in a blank. Try: Christopher Columbus discovered *
19. Search for a numerical range using the numrange operator. For example, search for Sony TV between £300 and £500 with the string Sony TV £300..£500
20. Google recognises 13 main file types through advanced search, including all Microsoft Office Document types, Lotus, PostScript, Shockwave Flash and plain text files.
21. Search for any filetype directly using the modifier filetype:[filetype extension]. For example: soccer filetype:pdf
22. Exclude entire file types, using the same Boolean syntax we used to exclude key words earlier: rugby -filetype:doc
23, In fact, you can combine any Boolean search operators, as long as your syntax is correct. An example: "sausage and mash" -onions filetype:doc
24. Google has some very powerful, hidden search parameters, too. For example "intitle" only searches page titles. Try intitle:herbs
25. If you're looking for files rather than pages – give index of as the intitle: parameter. It helps you find web and FTP directories.
26. The modifier inurl only searches the web address of a page: give inurl:spices a go.
27. Find live webcams by searching for: inurl:view/view.shtml
28. The modifier inanchor is very specific, only finding results in text used in page links.
29. Want to know how many links there are to a site? Try link:sitename – for example link:www.mozilla.org
30. Similarly, you can find pages that Google thinks are related in content, using the related: modifier. Use it like this: related:www.microsoft.com
31. The modifier info:site_name returns information about the specified page.
32. Alternatively, do a normal search then click the "Similar Pages" link next to a result.
33. Specify a site to search with the site: modifier – like this: search tips site:www.techradar.com
34. The above tip works with directory sites like www.dmoz.org and dynamically generated sites.
35. Access Google Directory – a database of handpicked and rated sites – at directory.google.com
36. The Boolean operators intitle and inurl work in Google directory, as does OR.
37. Use the site: modifier when searching Google Images, at images.google.com. For example: dvd recorder site:www.amazon.co.uk
38. Similar, using "site:.com" will only return results from .com domains.
39. Google News (news.google.com) has its own Boolean parameters. For example "intext" pulls terms from the body of a story.
40. If you use the operator "source:" in Google News, you can pick specific archives. For example: heather mills source:daily_mail
41. Using the "location:" filter enables you to return news from a chosen country. location:uk for example.
42. Similarly, Google Blogsearch (blogsearch.google.com) has its own syntax. You can search for a blog title, for example, using inblogtitle:<keyword>
43. The general search engine can get very specific indeed. Try movie:<name of film> to look for movie reviews.
44. The modifier film: works just as well!
45. Enter showtimes and Google will prompt you for your postcode. Enter it and it'll tell you when and where local films are showing.
46. For a dedicated film search page, go to www.google.co.uk/movies
47. If you ticked "Remember this Location" when you searched for show times, the next time you can enter the name of a current film instead.
48. Google really likes movies. Try typing director: The Dark Knight into the main search box.
49. For cast lists, try cast: name_of_film
50. The modifier music: followed by a band, song or album returns music reviews.
51. Try searching for weather London – you'll get a full 4-day forecast.
52. There's also a built-in dictionary. Try define:<word> in the search box.
53. Google stores the content of old sites. You can search this cache direct with the syntax keyword cache:site_url
54. Alternatively, enter cache:site_url into Google's search box to be taken direct to the stored site.
55. No calculator handy? Use Google's built in features. Try typing 12*15 and hitting "Google Search".
56. Google's calculator converts measurements and understands natural language. Type in 14 stones in kilos, for example.
57. It does currency conversion too. Try 200 pounds in euros
58. If you know the currency code you can type 200 GBP in EUR instead for more reliable results.
59. And temperature! Just type: 98 f to c to convert Fahrenheit to Centigrade.
60. Want to know how clever Google really is? Type 2476 in roman numerals, then hit "Google Search"...
61. You can personalise your Google experience by creating a Google account. Go to www.google.com/account/ then click "Create Account".
62. With a Google account there are lots more extras available. You'll get a free Gmail email account for one...
63. With your Google account, you can also personalise your front page. Click "iGoogle" to add blog and site feeds.
64. Click "Add a Tab" in iGoogle to add custom tabs. Google automatically populates them with suitable site suggestions.
65. iGoogle allows you to theme your page too. Click "Select Theme" to change the default look.
66. Some iGoogle themes change with time..."Sweet Dreams" is a theme that turns from day to night as you browse.
67. Click "More" under "Try something new" to access a full list of Google sites and new features.
68. "Custom Search" enables you to create a branded Google search for your own site.
69. An active, useful service missing from the list is "Personalised Search" – but you can access it via www.google.com/psearch when you're logged in.
70. This page lists searches you have recently made – and is divided into categories. Clicking "pause" stops Google from recording your history.
71. Click "Trends" to see the sites you visit most, the terms you enter most often and links you've clicked on!
72. Personalised Search also includes a bookmark facility – which enables you to save bookmarks online and access them from anywhere.
73. You can add bookmarks or access your bookmarks using the iGoogle Bookmarks gadget.
74. Did you know you can search within your returned results? Scroll down to the bottom of the search results page to find the link.
75. Search locally by appending your postcode to the end of query. For example Indian food BA1 2BW finds restaurants in Bath, with addresses and phone numbers!
76. Looking for a map? Just add map to the end of your query, like this: Leeds map
77. Google finds images just as easily and lists them at the top, when you add image to the end of your search.
78. Google Image Search recognises faces... add &imgtype=face to the end of the returned URL in the location bar, then hit enter to filter out pictures that aren't people.
79. Keeping an eye on stocks? Type stocks: followed by market ticker for the company and Google returns the data from Google Finance.
80. Enter the carrier and flight number in Google's main search box to return flight tracking information.
81. What time is it? Find out anywhere by typing time then the name of a place.
82. You may have noticed Google suggests alternate spellings for search terms – that's the built in spell checker!
83. You can invoke the spell checker directly by using spell: followed by your keyword.
84. Click "I'm Feeling Lucky" to be taken straight to the first page Google finds for your keyword.
85. Enter a statistics-based query like population of Britain into Google, and it will show you the answer at the top of its results.
86. If your search has none-English results, click "Translate this Page" to see it in English.
87. You can search foreign sites specifically by clicking "Language Tools", then choosing which countries sites to translate your query to.
88. Other features on the language tools page include a translator for blocks of text you can type or cut and paste.
89. There's also a box that you can enter a direct URL into, translating to the chosen language.
90. Near the language tools link, you'll see the "Search Preferences". This handy page is full of secret functionality.
91. You can specify which languages Google returns results in, ticking as many (or few) boxes as you like.
92. Google's Safe Search protects you from explicit sexual content. You can choose to filter results more stringently or switch it off completely.
93. Google's default of 10 results a page can be increased to up to 100 in Search Preferences, too.
94. You can also set Google to open your search results in a new window.
95. Want to see what others are searching for or improve your page rank? Go to www.google.com/zeitgeist
96. Another useful, experimental search can be found at www.google.com/trends – where you can find the hottest search terms.
97. To compare the performance of two or more terms, enter them into the trends search box separated by commas.
98. Fancy searching Google in Klingon? Go to www.google.com/intl/xx-klingon
99. Perhaps the Swedish chef from the muppets is your role model instead? Check www.google.com/intl/xx-bork
100. Type answer to life, the universe and everything into Google. You may be surprised by the result...
101. It will also tell you the number of horns on a unicorn

L2 QA sheet

call opening
Verified and update customer info in Imantra
Appropriate remote session

Hold Procedure
-No Dead air

Alert on Call
Communication
-Grammar
-Speech Clarity

Properly intro to other agent
Provide case number
Used authorized tools (mentioned in Tool miner)
Appropriate call closing
-Created or reopened case
-Approved Template used
-Appropriate category, Component and Description selected
-Updated relevant device info for SW or HW

TS:
Recreated issue : Creating the same scenario that cased problem for Customer
Probed for Issue identification
Paraphrased the issue : read back the issue to the customer, as the agent has understood.

Expectation:
Resources expectation set
Time Expectation set and Revisited if required
Appropriate Education Provided : Every application takes time to run. Use it to educate.
-Customer Education on TS
-Summarized the call


------------------------------------------------
"" www.webserver:81/onlinenotepad/notepad.htm ""

...::Zero Tolerance::...

Appropriate and efficient TS
Applicable disclaimers given
Applicable precautions taken
Credit Card info not taken Manually
Followed iYogi Privacy Policy
Followed iYogi Remote Policy
Appropriate Card Holder's Authorization taken
Read the Financial Verbatim
Branded iYogi appropriately
no disparaging comments against iYogi or it's competitors
Not rude to Customer
Installed all applicable Dock Components
Did not avoid call session
-Call not disconnected by agent
-3strike callback policy followed
-Conference with 3rd party was initiated, if required
iYogi Compliant Sale
-Did not attempt sale on Blacklist Issue
-Event viewer not misused
-Did not used Certified Tech Support phrases, other than for iYogi
-Registry was not misused
-Free-wares, share-wares were not sold
-Free PC Tune-up calls were not mentioned
-Agent Did not use terms like insurance or Warranty
-Windows services was not misused
-Gold Partner Status was not misused
-Task manager was not misused
-Used Scanning Tools appropriately
-Temp\Prefetch\Cookies\Temp IE Files folders not misused
-No Recommendations for another company
-Agent didnot commit support coverage on all software products
-Agent didnot give false information on Support Dock and tools
-Did not give any mis leading information for sale

Smart PC Scan

Definitions for RED Triangle with " ! "  iYogi Smart PC Scan:





 ....System restore
-Not Active
....Windows update
-Windows not uptodate
....AntiSpyware
-The AS program in the computer is not working properly, or there is no program for it
....Antivirus


-This the Virus defense system of the computer is malfunctioning or not present
....Firewall
-The firewall software is off or not present
....Junk Cleanup
-Presence of Unnecessary files in teh computer, that affect the computer's performance


....Registry Check
-Inconsistencies detected in the System Registry, which could be invalid or corrupt or unwanted entries for system files which might not even be present on this system.
....Browser Check
-Browser Security alert detected which could be due to low protection settings or disabled security in your browser, and hence leaves your system vulnerable to threats
....Malware Check
-One or more possible malware threats have been detected on this computer, which could be harmful for your PC.
Malware Found: Hijack.ControlPanelStyle
....P2P Software
-A P2P application found installed in directory ....
....Memory Check
-Abnormal usage of Memory by processes
....Internet Check
-Problem in accessing Internet resources

Useful "RUN COMMANDS"

Accessibility Controls  access.cpl
Accessibility Wizard accwiz
Add Hardware Wizard hdwwiz.cpl
Add/Remove Programs appwiz.cpl
Administrative Tools control admintools
Adobe Acrobat ( if installed ) acrobat
Adobe Distiller ( if installed ) acrodist
Adobe ImageReady ( if installed ) imageready
Adobe Photoshop ( if installed ) photoshop
Automatic Updates wuaucpl.cpl

Basic Media Player mplay32
Bluetooth Transfer Wizard fsquirt

Calculator calc
Ccleaner ( if installed ) ccleaner
C: Drive c:
Certificate Manager cdrtmgr.msc
Character Map charmap
Check Disk Utility chkdsk
Clipboard Viewer clipbrd
Command Prompt cmd
Command Prompt command
Component Services dcomcnfg
Computer Management compmgmt.msc
Compare Files comp
Control Panel control
Create a shared folder Wizard shrpubw

Date and Time Properties timedate.cpl
DDE Shares ddeshare
Device Manager devmgmt.msc
Direct X Control Panel ( if installed ) directx.cpl
Direct X Troubleshooter dxdiag
Disk Cleanup Utility cleanmgr
Disk Defragment dfrg.msc
Disk Partition Manager diskmgmt.msc
Display Properties control desktop
Display Properties desk.cpl
Display Properties (w/Appearance Tab Preselected ) control color
Dr. Watson System Troubleshooting Utility drwtsn32
Driver Verifier Utility verifier

Ethereal ( if installed )  ethereal
Event Viewer eventvwr.msc

Files and Settings Transfer Tool migwiz
File Signature Verification Tool sigverif
Findfast findfast.cpl
Firefox firefox
Folders Properties control folders
Fonts fonts
Fonts Folder fonts
Free Cell Card Game freecell

Game Controllers joy.cpl
Group Policy Editor ( xp pro ) gpedit.msc

Hearts Card Game mshearts
Help and Support helpctr
Hyperterminal hypertrm
Hotline Client hotlineclient

Iexpress Wizard iexpress
Indexing Service ciadv.msc
Internet Connection Wizard icwonn1
Internet Properties inetcpl.cpl
Internet Setup Wizard inetwiz
IP Configuration (Display Connection Configuration) ipconfig /all
IP Configuration (Display DNS Cache Contents) ipconfig /displaydns
IP Configuration (Delete DNS Cache Contents) ipconfig /flushdns
IP Configuration (Release All Connections) ipconfig /release
IP Configuration (Renew All Connections) ipconfig /renew
IP Configuration (Refreshes DHCP & Re-Registers DNS) ipconfig /registerdns
IP Configuration (Display DHCP Class ID) ipconfig /showclassid
IP Configuration (Modifies DHCP Class ID) ipconfig /setclassid

Java Control Panel ( if installed ) jpicpl32.cpl
Java Control Panel ( if installed ) javaws

Keyboard Properties control keyboard

Local Security Settings secpol.msc
Local Users and Groups lusrmgr.msc
Logs You Out of Windows logoff

Malicious Software Removal Tool mrt
Microsoft Access ( if installed ) access.cpl
Microsoft Chat winchat
Microsoft Excel ( if installed ) excel
Microsoft Diskpart diskpart
Microsoft Frontpage ( if installed ) frontpg
Microsoft Movie Maker moviemk
Microsoft Management Console mmc
Microsoft Narrator narrator
Microsoft Paint mspaint
Microsoft Powerpoint powerpnt
Microsoft Word ( if installed ) winword
Microsoft Syncronization Tool mobsync
Minesweeper Game winmine
Mouse Properties control mouse
Mouse Properties main.cpl
MS-Dos Editor edit
MS-Dos FTP ftp

Nero ( if installed ) nero
Netmeeting conf
Network Connections control netconnections
Network Connections ncpa.cpl
Network Setup Wizard netsetup.cpl
Notepad notepad
Nview Desktop Manager ( if installed ) nvtuicpl.cpl

Object Packager packager
ODBC Data Source Administrator odbccp32
ODBC Data Source Administrator odbccp32.cpl
On Screen Keyboard osk
Opens AC3 Filter ( if installed ) ac3filter.cpl
Outlook Express msimn

Paint pbrush
Password Properties password.cpl
Performance Monitor perfmon.msc
Performance Monitor perfmon
Phone and Modem Options telephon.cpl
Phone Dialer dialer
Pinball Game pinball
Power Configuration powercfg.cpl
Printers and Faxes control printers
Printers Folder printers
Private Characters Editor eudcedit

Quicktime ( if installed ) quicktime.cpl
Quicktime Player ( if installed ) quicktimeplayer

Real Player ( if installed )  realplay
Regional Settings intl.cpl
Registry Editor regedit
Registry Editor regedit32
Remote Access Phonebook rasphone
Remote Desktop mstsc
Removable Storage ntmsmgr.msc
Removable Storage Operator Requests ntmsoprq.msc
Resultant Set of Policy ( xp pro ) rsop.msc

Scanners and Cameras sticpl.cpl
Scheduled Tasks control schedtasks
Security Center wscui.cpl
Services services.msc
Shared Folders fsmgmt.msc
Sharing Session rtcshare
Shuts Down Windows  shutdown
Sounds Recorder sndrec32
Sounds and Audio mmsys.cpl
Spider Solitare Card Game spider
SQL Client Configuration clicongf
System Configuration Editor sysedit
System Configuration Utility msconfig
System File Checker Utility ( Scan Immediately ) sfc /scannow
System File Checker Utility ( Scan Once At Next Boot ) sfc /scanonce
System File Checker Utility ( Scan On Every Boot ) sfc /scanboot
System File Checker Utility ( Return to Default Settings) sfc /revert
System File Checker Utility ( Purge File Cache ) sfc /purgecache
System File Checker Utility ( Set Cache Size to Size x ) sfc /cachesize=x
System Information msinfo32
System Properties sysdm.cpl

Task Manager taskmgr
TCP Tester tcptest
Telnet Client telnet
Tweak UI ( if installed ) tweakui

User Account Management  nusrmgr.cpl
Utility Manager utilman

Volume Serial Number for C: label
Volume Control sndvol32

Windows Address Book wab
Windows Address Book Import Utility wabmig
Windows Backup Utility ( if installed ) ntbackup
Windows Explorer explorer
Windows Firewall firewall.cpl
Windows Installer Details msiexec
Windows Magnifier magnify
Windows Management Infrastructure wmimgmt.msc
Windows Media Player wmplayer
Windows Messenger msnsgs
Windows Picture Import Wizard (Need camera connected) wiaacmgr
Windows System Security Tool syskey
Windows Script host settings wscript
Widnows Update Launches wupdmgr
Windows Version ( shows your windows version ) winver
Windows XP Tour Wizard tourstart
Wordpad write

Zoom Utility igfxzoom

L2 disclaimers

Registry Disclaimer:
--------------------
I need to make some changes to the registry to fix the issue. Changes made in registry may sometimes take the system into an unstable state. So, to prevent that, we are taking the backup of the registry, as a precaution.
...................................
Remote Access Disclaimer:
------------------------
I would like to take a remote access of your PC, where I would be able to access your computer in order to fix the issue. Before i do that, please close any personal files and folders on the desktop. Please be infront of the computer during the course of troubleshooting. At any point of time, in the course of troubleshooting, you can disconnect the session by clicking on the red 'X' on teh iYogi chat Window
....................................
Browser optimization Disclaimer:
-------------------------------
Now i am going to optimize your browser. i would like to inform you that browser optimization contains deletion of Temporary internet Files, junk files, cookies, history and Saved Passwords from Internet Explorer which would definitely enhance its performance and functionality, but after doing this, you will lose all the saved passwords, all previously visited websites on internet explorer and you will have to re-enter all of them while logging into any website. May i go ahead and delete them?
.....................................
Data Loss in OS Repair Install Disclaimer:
-------------------------------------------
Before proceeding with repair installation of OS, I would like to inform you that doing so, you might lose some of the data like, images, music files and any other personal data. However all the programs will remain functional.
............................................
Data Loss in OS Clean Install Disclaimer:
----------------------------------------
Before proceeding with the clean installation of OS, i would like to inform you that doing so you will lose all the data files, image files, emails, documents, as we need to format the hard drive and you will have to install all the drivers and programs again, either form the internet or using the disc you have for the programs and drivers.
............................................
System Restore Disclaimer:
-------------------------
System Restore helps you to restore your computer to an earlier date, because of which you may lose all the programs installed and changes made after the particular date to which we restore the computer to. however your personal data will remain intact.

L2 call script

A: Thank you for Calling <Process> Technical Support, my name is <Agent Name>, how may i assist U?
C: <Issue>

A: Thank you for bringing the issue to our concern, but before I proceed, may I know your first and last name?
C: <name>

A: Ihave your contact number here as 999-999-9999, is that correct?

A: Do you have any Alternate Contact number so that  in case this call gets disconnected, I can get back to you.

A: may I know your Email address?

A: Thank you so much for the information. What Exactly is the problem?

A: Okay, Since When has it happened? //or// When did it occur?

A: What was the last thing you did, before the issue      occurred?

A: Did you try any Troubleshooting steps, before you called us?

A: All right, i have your issue here as: <issue> am I correct?

A: Okay. "With your permission, may i take remote access of your computer, so that I can take a better look at the issue (and help you solve the issue better and faster)?"
--------or-------
"I would like to take a remote access of your PC, where I would be able to access your computer in order to fix the issue. Before i do that, please close any personal files and folders on the desktop. Please be in front of the computer during the course of troubleshooting. At any point of time, in the course of troubleshooting, you can disconnect the session by clicking on the red 'X' on the iYogi chat Window "

After the script, ask the customer to open
>> CONNECT.IYOGI.NET << or >> WWW.IYOGI.NET/CONNECT <<

If the Customer has lots of search or 3rd party toolbar, ask the customer to go to
>> run >> iexplore connect.iyogi.com
or
>> run >> connect.iyogi.net
---------------------------
>>> branding on Call <<<

Customer:     Is this Microsoft?
                     Is this Norton?
                     ...

Agwnt: We are iYogi, an Independent technical support company for norton/microsoft/...

---------------
Complements from
>> Google bABa <<

Windows KB Articles

XP
 http://kbupdate.info/
You can find here a huge database of organised KB Articles.

Note: type the KB number and click "I m feeling lucky" in Google. Watch the magic

322389: How to obtain the latest Windows XP service pack

306525 : Configure Automatic updates

314960 : Install Fonts

322756 : Registry Backup

307545 : Recover Corrupt Registry

321305 : Password Expired / Forgot Password

308569 : XP task Scheduler

318378 : RE Install Internet Explorer IE

314865 : XP Requirements

294676 : Enable " run " option

555461 : Unable to install windows updates

313242 : Network Troubleshooting

279783 : Create and configure User Accounts

310353 : Configure XP CLEAN BOOT

308127 : Configure the Ports Manually

306084 : System restore

948247 : Setup Restore point

555367 : Remove all System Restore points

310312 : Disk Cleanup

315246 : Automate Disk Cleanup

306126 : Configure Internet Connection Sharing

942288 : Windows Installer 4.5

308423 : Computer management

308582 : Network drive Connect / Disconnect

302347 : Search for Hidden or System Files

329632 : USB Controller Installation

330170 : Desktop Icons missing

314067 : TCT/IP Configuring

166774 : Update Sound card Driver

314834 : Clear Windows paging file at shut down

308422 : Back up Utility

306559 : XP Multi-Boot System

300546 : XP Remote Assistance

295017 : Joing your computer on a network

332003 : Changing Default Programs

314058 : XP Recovery Console (Advanced)

307874 : Simple filesharing controls

315222 : Safe Mode Boot Description

307726 : XP Upgrade Advisor

949388 : XP SP3 Error

330184 : Invalid BOOT.INI